Prime & Passionate Healthcare Ltd

Prime & Passionate Healthcare Ltd provides care and support to people living in a supported living setting. At the time of the inspection seven people were living in four houses that had been adapted to meet their needs. CQC does not regulate premises for supported living; this inspection looked at people’s care and support. The provider was also providing a domiciliary care package to one older person living in their own home.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

We found the outcomes for people using this service reflected the principles and values of Right support, right care, right culture. These included promotion of choice and control, inclusion and independence. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The provider had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s needs. Risks to people had been assessed to ensure their needs were safely met. People’s medicines were managed safely. Staff were following government guidance in relation to infection prevention and control.

People’s independence was promoted, and they were encouraged to maintain a healthy balanced diet. They had access to health care professionals when they needed them. People’s care and support needs were assessed before they started to use the service. Staff were trained in areas specifically related to peoples care needs and they were received regular supervision from the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives had been consulted about their care and support needs. The service had an appropriate complaints procedure in place. There were procedures in place to make sure people had access to end of life care and support if it was required.

The provider worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. The provider took people, their relatives and staffs views into account through monthly questionnaires and spot checks. Staff told us they received good support from the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.