South Park Care Home

Updated 14 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

South Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. South Park Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, deputy manager, nurses and care staff. We spoke with 6 people who used the service about their experience of the care provided and 7 relatives and a visiting health professional. We reviewed a range of records. This included 8 people's care records and multiple medication records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 14 December 2022

About the service

South Park Care Home is a residential care home providing personal and nursing care to up to 80 people. The service provides support to people across two units one for people who require nursing care and the other unit specialises in providing care to people living with dementia. At the time of our inspection, there were 63 people using the service.

People’s experience of using this service and what we found

People living at South Park Care Home were happy and safe. Risks to people were assessed and reviewed on a regular basis. Medicines were managed well and the service was clean and welcoming. Staff were recruited safely and understood the principles of keeping people safe

Staff were appropriately trained and received ongoing support from the management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring towards people. People told us the staff were always available to support their needs. Staff had clear knowledge of people's diverse needs which was clearly recorded within peoples care plans. People were treated with respect, dignity, and supported to maintain their independence.

People chose how they wished to spend their time. The service had recently adopted an interactive activities program which people could access as they wished. Complaints were managed well and people receiving end of life care received compassionate care and support.

The provider, registered manager and staff promoted person-centred care and placed people's wellbeing at the heart of their work. Quality assurance systems in place, monitored the service effectively and drove improvements when they were needed. Lessons learnt were used as learning opportunities to continuously develop the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first comprehensive inspection. The last rating for the service under the previous provider was good, published on 14 December 2020. During this inspection we reviewed key questions safe and well led only.

Why we inspected

This inspection was prompted by a review of the information we held about this service and to review the key questions of effective, caring and responsive under the new provider.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.