YourLife (Salisbury)

Updated 10 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 November 2021 and ended on 26 November. We visited the office location on 25 November 2021.

What we did before the inspection

Before the inspection we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke with three members of staff and the registered manager. We reviewed a range of records. This included two people's care records and medicines records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and procedures. We spoke one other member of staff.

Updated 10 December 2021

About the service

Your Life (Salisbury) is a domiciliary care agency. It provides personal care to people living in their own homes. Your Life (Salisbury) operates an assisted living scheme in a modern and purpose-built private development called Monument Place. The property consists of flats privately owned or rented and occupied by older people who also share some communal areas and facilities; such as dining rooms, lounges and gardens.

Not everyone using Your Life (Salisbury) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection four people who lived at Monument Place received personal care and support.

People’s experience of using this service and what we found

People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person said, “I always feel safe with them.” There were enough staff available to meet people's needs. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access ongoing healthcare.

People told us they were cared for by kind and compassionate staff. Comments from people included, “[Staff name] is absolutely brilliant, always cheerful” and “All of the staff are friendly and kind. They always ask what I want them to do." Staff understood the need to respect people's privacy and dignity and people told us this happened during care visits.

Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. People were involved in decision making and were supported to maintain their independence. One person’s relative said, “We let them know the help we need, and they provide it. It all works very well.” There was a complaints procedure in place and people told us they knew how to complain.

Systems were in place to monitor the quality of care provided and continuously improve the service. Staff spoke highly of the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15/10/2020 and this is the first inspection.

Why we inspected

This inspection was planned, as the service had not received a comprehensive inspection or been awarded a rating since registration.