We carried out a review of the data available to us about Botham Hall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Botham Hall, you can give feedback on this service.
Botham Hall Care Home is a residential care home providing personal for up to 40 people. The service provides support to people with a range of needs, including those living with dementia. Botham Hall accommodates 40 people across two floors, accessible via a lift. At the time of our inspection there were 37 people using the service.
People’s experience of using this service and what we found
People felt safely supported and enjoyed good relationships with consistent staff who understood their individual needs. Recruitment practices were robust to help ensure staff were suitable to work with vulnerable people. Individual risk assessments were clearly detailed to ensure people had safe care and this information was known by staff. Medicines were managed safely although we made a recommendation about improving recording where people needed medicines ‘as required’.
The home was clean, with infection prevention and control measures in place. Clear information about COVID-19 was available in line with current guidance.
Staff felt fully supported through supervision and there was effective teamwork to support people’s needs. Staff training was regularly completed, and staff were confident in their roles. Mealtimes were sociable occasions and people enjoyed the quality of the food and drinks overall.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People enjoyed the friendly, homely atmosphere within the home. Staff were kind and caring in their approach and treated people with respect. Staff knew people’s individual preferences and personalities. People’s care records were person-centred and detailed.
People were supported to enjoy meaningful activities and staff engaged in plenty of conversation throughout the day. Families were confident the service met the needs of their relatives and they gave positive feedback about the quality of care and staff interaction.
Staff spoke confidently about the management team and felt well supported, listened to and valued. Families were kept informed and felt included through communication with staff.
There was close oversight of the quality of the service. Quality checks were consistently carried out, and the management team were involved in people’s care. There was evidence of close working with other professionals to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good, published on 15 March 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.