We carried out a review of the data available to us about Personal Care Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Personal Care Support Ltd, you can give feedback on this service.
Personal Care Support Ltd is a domiciliary care agency providing support to older people living in their own homes. At the time of our inspection there were three people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. All people using the service received personal care.
People's experience of using this service and what we found
People felt safe in the service. Policies and procedures such as adult safeguarding and whistleblowing were in place and each person had a risk assessment which was regularly reviewed. Staff encouraged people to be involved in their care by supporting them to make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Pre-assessments of people’s needs were completed to ensure that the service was suitable for them. Each person had a care plan which gave guidance to staff on how they wanted to be supported. Staff understood people's needs and were able to provide person-centred care. Staff were aware of what equality and diversity meant and knew that people's choices and preferences should be respected, and people must not be discriminated against. People's privacy and dignity was maintained.
Staff supported people to eat and drink to maintain a balanced diet, and to have access to health care.
There was safe management of medicines. Systems were in place for recording, reviewing and putting remedial actions in place when incidents and accidents occurred. Staff worked with other health and social care agencies to ensure people received effective care. Steps had been taken to prevent the spread of infections.
There was a robust staff recruitment system in place. Staff were supported to carry out their roles through induction, training and supervision. There were enough staff at the service.
Relatives and staff were satisfied with the management of the service. The registered manager audited various aspects of the service and sought verbal feedback from relatives and staff. These meant the provider had systems in place to monitor and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 04 May 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.