Phoenix Private Health at Telford Court

We rated it as good because:

• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities.
• The service engaged well with patients and the community to plan and manage services and all staff were committed to improving the service. The service treated a high number of patients in line with performance targets.
• Staff were focused on the needs of patients receiving care. Staff respected and valued patients as individuals who were empowered as partners in their care.
• The service provided care and treatment in line with evidence-based practice.

However

• The service did not always provide mandatory training in key skills to staff and managers did not always monitor compliance with required training such as infection, prevention and control.
• Staff did not always complete training relevant to their role to support them to recognise and report abuse.
• The service did not always operate effective governance processes to ensure compliance with legislation, support staff to perform their roles safely and monitor standards in the hospitals they used to treat patients.