The Care Quality Commission
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  • Homecare service

Archived: Sanctuary Home Care Ltd - Swindon

Papermakers House, 1 Rivenhall Road, Westlea, Swindon, Wiltshire, SN5 7BD (01793) 434399

Provided and run by:
Sanctuary Home Care Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

14 February 2014

During a routine inspection

People who used the service we spoke with told us they were satisfied with the care and support they received. People were very positive about the staff and said they were friendly, professional and treated them with respect.

People were involved in the planning and reviewing of their care and given the opportunity to feedback any issues to the agency. The agency ensured written consent was provided for the care and support before a service was delivered.

We found that staff completed appropriate training and were supervised regularly by the senior staff.

Staff undertook training in adult safeguarding which was updated on an annual basis. The service took the correct action to report any identified concerns to the appropriate authorities.

The agency had systems in place to monitor the quality of the service and took action to obtain regular feedback from the people who used the service.