We carried out a review of the data available to us about Paramount24 Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paramount24 Healthcare Limited, you can give feedback on this service.
Paramount24 Healthcare Limited is a domiciliary care agency providing personal care in people’s own homes. At the time of the inspection the service was providing care and support to 11 people.
People’s experience of using this service and what we found
The service was well run, and people who used the service were very happy with the care and support they received. The registered manager and nominated individual possessed a good oversight of the service as they were involved in people's care. Records of care delivered were full and present. We have made a recommendation about recording decisions relating to people’s care and support.
Relatives told us their family members received safe care from staff who were caring and kind. People’s care needs had been thoroughly assessed and care plans contained person-centred information to guide staff on how to provide effective support. Risks were assessed and plans were put in place when appropriate. There were systems in place for monitoring changes to people's needs and the management team were experienced at working with external stakeholders, such as commissioners or health and social care professionals. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.
People were supported by staff who were competent and skilled. Staff were trained to administer people’s medicines safely and to identify and report any safeguarding concerns. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 June 2020. This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Recommendation
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.