Flowan Health Ltd Also known as Flowan Health (Wandsworth)

Updated 21 November 2022

Hey Baby 4D London SW is operated by Hey Baby 4D London SW Ltd and was founded in June 2020. It is a private clinic that primarily serves the communities of South West London however it also accepts pregnant people from outside this area. The service provides ultrasound scans for reassurance or gender determination, and provides non-invasive pregnancy tests (NIPT) which predominantly screens for genetic disorders or complications.

Facilities at the Centre include an ultrasound and clinic room and a number of waiting areas for patients.

The clinic has had a registered manager in post since April 2020. This is the service’s first inspection since their registration with CQC.

Updated 21 November 2022

Updated 21 November 2022

We had not previously rated this location. We rated it as good because:

• The service provided training in key skills to all staff and made sure everyone completed it. The design, maintenance and use of facilities, premises and equipment kept people safe. Staff completed and updated risk assessments for each patient and removed or minimised risks. Staff identified and quickly acted upon patients at risk of deterioration. The service also managed patient safety incidents well.
• Staff were experienced, qualified and had the right skills and knowledge to meet the needs of patients. Healthcare professionals worked together as a team to benefit patients. They supported each other to provide good care. Staff also supported patients to make informed decisions about their care and treatment.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. Staff supported and involved patients, families and carers to understand their condition and make decisions about their care and treatment.
• The service planned and provided care in a way that met the needs of local people and the communities served. The service was inclusive and took account of patients’ individual needs and preferences. People could access the service when they needed it and received the right care promptly.
• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. Leaders and teams also used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.

However:

• The service did not have a fire marshal in post. On inspection we identified that fire extinguishers were placed in the incorrect holders for their use (the CO2 extinguisher was in the place of the foam extinguisher, and vice versa).
• The service did not have a designated early pregnancy unit identified as the nearest for emergency transfers.
• The service did not had a specified vision for what it wanted to achieve or an explicit strategy to turn a vision into action.