Dovehaven Grove

Updated 23 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was completed by two inspectors, one medicine inspector and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Dovehaven Grove is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced on the first day.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authorities and professionals who work with the service. This information helps support our inspections. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager, deputy manager and nine members of staff. We spoke with eight people living in the home and the relatives of eleven people. We spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with a further three members of the providers management team. We looked at a variety of records, including care records for four people the medicine records for seven people and the providers quality monitoring and audits. We reviewed building maintenance and safety documentation.

After the inspection

We continued to seek clarity to validate the evidence we found. We contacted a health professional with experience of the home.

Updated 23 November 2021

About the service

Dovehaven Grove provides personal care and accommodation for up to 55 people who are living with dementia. At the time of our inspection there were 37 people living in the home. The home is in the Bamber Bridge area of Preston. Accommodation is provided on three floors, though currently only the ground and first floor are occupied. There is lift access to the upper floors. There are a variety of spacious communal areas available and smaller sitting areas along the corridors.

People's experience of using the service and what we found

People received their medicines from trained staff whose competencies had been checked regularly. We found some medicine records had been inaccurate and some signatures had been missed. We did not identify any harm but have made a recommendation about medicine recording in the report.

The provider had robust monitoring systems in place to help keep oversight of the quality of care and records. We found the new electronic system did not provide enough assurance about the accuracy and quality of care records. We did not identify any harm but we have made a recommendation about this in the report.

People received safe care from trained staff. The provider recruited people safely which helped ensure staff were suitable to work with vulnerable people. Staff understood how to recognise and report any concerns which may indicate a person was at risk of abuse or harm.

The premises were clean, tidy and maintained to a high standard. The provider ensured environmental risks were managed in line with current legislation. This included the servicing of equipment and fire safety checks.

Staff were guided by the providers assessment and care planning procedures which supported staff to provide effective care. People and their relatives had been involved in developing care plans.

People received a varied range of food at the correct consistency. People told us; "[food] is pretty good, fresh vegetables every day." and "If you don't like it they'll get you something else." and "[food] is always very good, they do my favourites."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People looked well cared for. The registered manager and deputy had helped to embed good standards of care. Staff were kind, polite and attentive. People told us; "They're all smashing, they look after me." and "The lads that look after me are brilliant they're a cracking bunch."

People were supported to engage in a broad range of activities including; singing and dancing, indoor gardening, storytelling and pampering session. In addition, people were encouraged to engage in day to day tasks around the home on a 'little and often' basis.

The home was well managed by a committed management team. People living in the home, their relatives and staff praised the management teams' approachability and openness.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered with us on 15 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection due to the service being newly registered and needing a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.