Archived: Whitebeck Court

Whitebeck Court is an extra care housing service based in a retirement housing scheme in North Manchester. The retirement housing scheme is managed by the local authority and comprises 91 self-contained flats in a tower block. The care provider, Green Square Accord, provided personal care to 27 older people at the time of our inspection.

People’s experience of using this service and what we found

People received the care they needed to keep them safe and well. Staff used risk assessments and care plans to support people based on their needs and preferences. Staff complied with good infection control practices when supporting people such as wearing personal protective equipment. People received their medicines safely.

The service had a stable staff team who knew people well. The provider ensured staff had the skills and confidence to support people effectively. People received support that gave them maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff developed good working relationships with people and helped them maintain their independence. Managers kept in regular contact with people and their relatives to check they were happy with the service provided. People described the staff as caring and well-trained.

Staff felt happy in their jobs; they described good team working and supportive managers. Regional and local managers used a range of governance systems, tools and processes to assess the quality of the service and identify areas that needed attention.

The service promoted high quality, person-centred care and had an open and honest culture. People gave positive feedback about the staff and the service. The service had good working relationships with local agencies such as housing and social services.

Rating at last inspection

This service registered with us on 2 June 2020 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection because the service had not been inspected before.

We looked at infection prevention and control measures under the Safe key question. We look at this in all extra care scheme inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.