We carried out a review of the data available to us about Webb Ellis Court (Office) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Webb Ellis Court (Office), you can give feedback on this service.
Webb Ellis Court (Office) is an extra care housing facility, which has 63 one and two bedroomed apartments in one large building. The company commissioned to provide domiciliary care calls to people within Webb Ellis Court (Office) is Home Group Limited.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This means tasks related to personal hygiene such as washing and dressing. Where they do, we also consider any wider social care provided. At the time of the inspection, 12 people were using the service, of which five people were receiving personal care calls.
People’s experience of using this service and what we found
People felt safe and were supported by staff with relevant skills to meet their needs. Staff understood and managed risks to people’s safety and any accidents and incidents were appropriately responded to. Suitable staff were employed, and staffing levels met people’s needs. People’s medicines were administered as prescribed. Staff followed current guidance in relation to COVID-19 which included the use of personal protective equipment (PPE) and were part of a regular testing programme.
People were supported by kind and caring staff who were attentive to people and their needs. People had choice and control regarding their care and were enabled to follow their own routines. People’s privacy and dignity was maintained, and people’s independence was promoted.
Staff were knowledgeable about people’s needs and supported people to access healthcare professionals when required. People were supported with eating, drinking and shopping to meet their nutritional needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were happy with the care provided and the provider’s quality assurance systems helped to ensure this. The provider invested in their staff and promoted career development which helped to create a caring culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.