Updated 27 January 2023
Chelsea Consulting Rooms is located at 2 Lower Sloane Street, London, SW1W 8BJ. It is a single handed practice run by Dr Victoria Owen who is assisted by an administrator.
The practice carries out general practice consultations on a private basis. This includes routine health checks, long term conditions management and the management of menopause. Dr Owen is also involved in genetic screening to find the links between cancer diagnosis and genetics. Patients requiring urgent hospital attention are referred to local NHS hospital trusts.
The practice is open between 8.30am and 5.30pm Monday to Friday with appointments being offered between 9am and 5pm Monday to Friday. There is no out of hours service.
The provider is registered to carry out the following Care Quality Commission (CQC) regulated activities: Treatment of disease, disorder or injury; diagnostic and screening procedures; and maternity and midwifery services.
Before the inspection we reviewed pre-inspection information submitted by the provider, requested by the CQC.
At the inspection visit we were informed that the computerised patient records were unobtainable due to a critical incident involving the online host. The records were blocked in the incident by the host to ensure confidential information was not leaked. The practice were in the process of trying to obtain these records. However they were beginning to transfer the records to a new system. Paper based records were available to view. The practice had reverted back to a paper based records system and all new consultations were being recorded in this way.
During our visit we spoke with the doctor and administrator (who comprise the practice team), reviewed personal care records of patients and also reviewed practice policies and staff records. No patients were available to speak to on the day of inspection.