• Doctor
  • Independent doctor

Sloane Square Medical Ltd

Overall: Good read more about inspection ratings

Chelsea Consulting Rooms, 2 Lower Sloane Street, London, SW1W 8BJ (020) 7730 8835

Provided and run by:
Sloane Square Medical Ltd

Latest inspection summary

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Background to this inspection

Updated 27 January 2023

Chelsea Consulting Rooms is located at 2 Lower Sloane Street, London, SW1W 8BJ. It is a single handed practice run by Dr Victoria Owen who is assisted by an administrator.

The practice carries out general practice consultations on a private basis. This includes routine health checks, long term conditions management and the management of menopause. Dr Owen is also involved in genetic screening to find the links between cancer diagnosis and genetics. Patients requiring urgent hospital attention are referred to local NHS hospital trusts.

The practice is open between 8.30am and 5.30pm Monday to Friday with appointments being offered between 9am and 5pm Monday to Friday. There is no out of hours service.

The provider is registered to carry out the following Care Quality Commission (CQC) regulated activities: Treatment of disease, disorder or injury; diagnostic and screening procedures; and maternity and midwifery services.

Before the inspection we reviewed pre-inspection information submitted by the provider, requested by the CQC.

At the inspection visit we were informed that the computerised patient records were unobtainable due to a critical incident involving the online host. The records were blocked in the incident by the host to ensure confidential information was not leaked. The practice were in the process of trying to obtain these records. However they were beginning to transfer the records to a new system. Paper based records were available to view. The practice had reverted back to a paper based records system and all new consultations were being recorded in this way.

During our visit we spoke with the doctor and administrator (who comprise the practice team), reviewed personal care records of patients and also reviewed practice policies and staff records. No patients were available to speak to on the day of inspection.

Overall inspection

Good

Updated 27 January 2023

How we inspected this service

We carried out an announced inspection at Chelsea Consulting Rooms. This was as part of our inspection programme; the service had not previously been inspected.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

The key questions at this inspection were rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop new computerised clinical system

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services