Background to this inspection
Updated
4 April 2018
Lakeside Medical Centre is a GP practice located in Kemsley, a suburb of Sittingbourne Kent. It provides care for approximately 2500 patients.
There is a single, male, GP who is the principal of the practice. He is assisted by a female sessional GP. There are two practice nurses, both female.
The age of the population the practice serves different to the national averages in that there are more people aged less than 40 years old and more families and children than the national averages.
The practice has a general medical services contract with NHS England for delivering primary care services to local communities. The current provider took over the practice in July 2016. The practice offers a full range of primary medical services. The practice is not a training practice.
The practice is open between 8am and 6.30pm Monday to Friday. The surgery is a purpose built building. All the consulting and treatment rooms are on the ground floor.
The practice provides the following regulated activities
Treatment of disease, disorder or injury;
Diagnostic and screening procedures;
Family planning and
Surgical procedures
From
Lakeside Medical Centre
53 Todd Crescent
Kemsley
Sittingbourne,
Kent,
ME10 2TZ.
The practice has opted out of providing out-of-hours services to their own patients. This is provided by through the NHS 111 service. There is information, on the practice building and website, for patients on how to access the out of hours service when the practice is closed.
Updated
4 April 2018
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Lakeside Medical Centre on 13 February 2018, as part of our inspection programme.
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved patients and treated them with compassion, kindness, dignity and respect.
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Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on personal leadership by the principal GP to encourage learning and improvement at all levels of the organisation.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
4 April 2018
Families, children and young people
Updated
4 April 2018
Working age people (including those recently retired and students)
Updated
4 April 2018
People experiencing poor mental health (including people with dementia)
Updated
4 April 2018
People whose circumstances may make them vulnerable
Updated
4 April 2018