The Care Quality Commission
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Crewton Care

Overall: Good read more about inspection ratings

Peepul Centre, Orchardson Avenue, Leicester, Leicestershire, LE4 6DP 07588 495436

Provided and run by:
Crewton Care Limited

All Inspections

During an assessment under our new approach

Date of assessment 13 May to 6 June 2024. This assessment was in response to concerns raised by a partner organisation relating to the management of the service, medicines, safeguarding, poor record keeping and staff not adhering to people’s support plans. We also considered the breach of regulation in safeguarding identified at the previous CQC inspection. Systems and processes, supported by the provider’s policies and procedures promoted and supported a safe, supportive, personalised and nurturing environment. People were able to meet the staff who would be providing their care before they transferred to the service. A core team of staff supported people. Staff worked with a range of external health and social care professionals to promote people’s health and wellbeing. People’s medicine was managed safely. Staff underwent pre employment checks as part of their recruitment, and received ongoing support including induction, training, supervision and appraisal. Staff were knowledgeable about people’s needs and worked in partnership with people to respond to any changes in need, including recognising and responding to emotional well-being. There was a positive culture where people, their relatives and staff felt confident and supported to share their views. Quality and safety of the service was kept under review through ongoing monitoring. There were clear lines of accountability within the staff and management team, who collaborated with partner agencies to achieve the best outcomes for people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

14 April 2023

During an inspection looking at part of the service

Crewton Care is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 2 people were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found.

Quality assurance systems were not always effectively carried out to ensure people were safe. Not all incidents of abuse or alleged abuse had been reported to CQC. Information of how to reduce risks to people's safety were included in people's care plans but were not always detailed.

Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs.

Everyone said they were satisfied with the care staff provided and with the management of the service. People said safe care was provided and they were protected against the risk of infection.

The registered manager understood their responsibilities and worked in an open and transparent way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Report published in November 2022).

Why we inspected

The inspection was prompted by a concern we received that safe care had not been supplied to a person. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We found no evidence during this inspection that people were at risk of harm. Please see the safe and well led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Crewton Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

8 November 2022

During a routine inspection

About the service

Crewton Care is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 2 people using the service.

People’s experience of using this service and what we found

People were safely supported within the service. Systems and processes were in place to support people’s safety. Recruitment procedures ensured that people were only supported by staff who were suitable to do so. There were sufficient staff to meet people’s needs. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.

People’s had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback we received told us that people were supported with respect and dignity, they had their independence promoted, and were able to take part in meaningful activity.

Complaints procedures were in place and staff told people how to use them. The provider’s systems and processes monitored the quality of the service being provided. People’s views were sought through surveys, which were analysed and used to identify where improvements were needed.

The management team ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication in relation to people’s personal care needs. Information was shared with staff to support in the delivery of good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 22 June 2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.