Prime Social Care Services-Brackley

Prime Social Care services- Brackley is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection seven people were receiving personal care.

People’s experience of using this service and what we found

Risk assessments were not in place for all known risks to people and care plans did not always contain sufficient information within them.

Medicine records had not always been completed in line with best practice. Medicine records had not consistently been signed to evidence who had administered a medicine to a person.

Systems and processes to ensure good oversight of the service required improvement. Additional recorded audits were needed.

Not all staff had consented to take part in regular COVID-19 testing. However, Staff wore the appropriate personal protective equipment (PPE) and received training on infection control.

People were supported by staff who knew them well, had adequate training and who were kind and caring. Safeguarding procedures were in place and staff understood how to identify and report signs of abuse.

Pre-assessment assessments were completed before support was started to understand a person’s needs and ensure the service could meet these needs. Referrals, when required, were made appropriately and any health advise was followed.

Staff felt supported by the registered manager and were kept up to date on changes within the service. Staff attended meetings and supervisions to give feedback and suggestions to support improvements.

People, relatives and staff knew how to complain, there was a complains procedure in place and people and their relatives knew who the registered manager was and how to contact them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were involved in the care planning process. People told us staff turned up on time and completed the necessary tasks to keep people safe and well. Staff supported people with dignity and respect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 July 2020 and this is the first inspection.

Why we inspected

This was a planned inspection for a newly registered service.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service.

We have identified breaches in relation to risk assessment, medicines and oversight at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.