About the service: Enfield is a domiciliary care agency. It is registered to provide personal care to children living with their families, and adults living in their own homes, with a range of disabilities. At the time of our inspection the service was providing care to four children and young people under the age of 16.
People’s experience of the service
Young people’s families told us they were very happy with the service. Staff were kind and caring and relatives spoke highly of the registered manager. Health, social care and educational professionals praised the service highly. Professionals told us staff provided good quality care, and the registered manager worked effectively in partnership with them to meet children and young people’s needs. It was clear to them and us, the service was well-led. Effective partnership with other health and social care, and educational professionals meant outcomes for children and young people were maximised.
The service had personalised care plans and risk assessments that covered a majority of the risks identified. Any gaps in risk assessments were completed following the inspection. This meant staff had written guidance on how to manage young people’s risks and behaviours.
Young people were safeguarded against the risks of abuse and harm by the systems and by the staff, who received training in safeguarding children and adults. Safe recruitment practices took place, so staff were considered appropriate to work with vulnerable people, including children.
At the time of the inspection the service was not supporting young people with medicines. However, staff had received training in the giving of medicines and other key areas so they could provide good quality care.
Young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection:
This service was registered with us on 17 June 2020 and this is the first inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected:
This inspection was carried out on 14 July 2021. We carried this inspection out in line with best practice to rate services within 12 months of starting to provide a service.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.