This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out a comprehensive inspection at The Leeds Clinic on 30 August and 1 September 2022. This was the first inspection of this provider since their registration.
The clinic is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The Leeds Clinic provides a range of massage and therapeutic services which are not within the CQC scope of registration. In addition to the massage and therapeutic services, The Leeds Clinic also offers a range of private GP services including GP consultations, health checks and blood tests. These services require CQC registration and is where we focused our attention during the inspection.
The clinician for the service, who is a general practitioner (GP), is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The clinic had systems and processes in place to keep people safe and safeguarded from abuse.
- The premises were clean and tidy and there was an effective system in place to manage infection prevention and control (IPC).
- The provider had good governance systems to support service delivery.
- The clinic assessed needs and delivered care in line with relevant and current evidence-based guidance and standards.
- The clinic was responsive to feedback from patients.
- Patients could access appointments at the clinic in a timely manner.
- There were some systems in place to manage the safety of the premises.
The areas where the provider should make improvements are:
- Assure themselves that the current legionella measures in place meet the requirements set by the Health and Safety Executive.
- Improve the systems for receiving and acting upon blood results.
- Improve the accessibility of information for patients regarding how to make a complaint.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services