This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Salford Primary Care Together - Covid Services on 9 December 2021 as part of our inspection programme and to provide a rating for the service.
Salford Primary Care Together set up COVID-19 services in response to the pandemic. The service provided access to healthcare for patients who may have experienced symptoms of COVID-19.
Our key findings were:
- The COVID assessment centre was clean and hygienic. Infection prevention and control was well managed with appropriate cleaning processes in place.
- There were good systems in place to manage risks so that safety incidents were less likely to happen.
- There was an open and transparent approach to safety and an effective system in place to report and record incidents.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- The provider was aware of and complied with the requirements of the duty of candour.
- There was a strong focus on continuous learning and improvement throughout the service. Staff were proud to work for the service.
We saw the following outstanding practice:
- The service had an arrangement with a local transport company to provide transport for patients to the COVID-19 assessment centre, free of charge, so they did not use public transport.
- The service developed COVID-19 assessment guides for staff to follow. These assessment guides have been shared with other localities and countries as the assessments for COVID-19 developed .
The areas where the provider should make improvements are:
- Review aims, criteria or criterion to be measured and standard for any audit carried out so improvements and actions to be taken can be clearly evidenced.
- Record clear evidence that the complaints policy is adhered too.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care