We carried out a review of the data available to us about You & I Care -Chelmsford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about You & I Care -Chelmsford, you can give feedback on this service.
You & I Care is a domiciliary care service providing personal care to two people aged 65 and over at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Relatives told us their family member was safe and they had no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Risks to people’s safety and wellbeing were assessed, recorded and followed by staff. Suitable arrangements were in place to ensure people received their medication as they should. Enough numbers of staff were available to support people safely. Staff recruitment and selection practices and procedures were robust. People were protected by the service’s prevention and control of infection arrangements.
Suitable arrangements were in place to ensure staff were trained and newly appointed staff received an appropriate induction. Staff felt valued and supported by the registered manager. People were supported with their dietary requirement needs. The service ensured they worked collaboratively with others and people were supported to access healthcare services and needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
Relatives confirmed their family member was treated with care, kindness, respect and dignity. Relatives were consistently reassuring about staffs caring attitude, confirming there were positive interactions with staff. People’s care and support needs were clearly documented, and staff had a good understanding and knowledge of these and the care to be delivered.
People told us the service was well managed. Quality assurance arrangements enabled the provider and registered manager to monitor the quality of the service provided and staff performance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in June 2020 and this is the first inspection.
Why we inspected
This was the service’s first inspection since being newly registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.