We carried out a review of the data available to us about Leicester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Leicester, you can give feedback on this service.
Leicester is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection there was one person who used this service. The service support younger adults, older people, people with physical disability and sensory impairment.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service did not always monitor the quality of care to support them identify trends and effective oversight of the service.
The service was safe. Staff knew how to protect the person who used the service from abuse and avoidable harm. Systems within the service supported staff to raise concerns they may have about the welfare of the person who used the service. Staff had taken steps to minimise the risk of infection. The provider took steps to recruit staff safely.
Staff were skilled and experienced. They knew how to meet the needs of the person who used the service including supporting their health and well-being.
The person who used the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support: The person who used the service and their loved ones were involved in the service and their views were respected and acted on. The model of care and setting maximises people’s choice, control and independence.
Right care: The care provided at the service is person-centred and promoted the dignity, privacy and human rights of the person used the service.
Right culture: The attitudes and behaviours of leaders and care staff ensured the person who used the service lead a confident, inclusive and empowered life.
Staff were kind and compassionate. They promoted the dignity, privacy and human rights of the person that used the service.
The care the person received was tailored to their individual needs. Care delivery was flexible to respond to the changing needs of the person who used the service. Relatives and staff could raise their concerns easily and were satisfied by the registered manager’s response to concerns raised.
Staff and person’s relative spoke highly of the support they received from the registered manager and their leadership of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 02/07/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.