5 July 2023
During a routine inspection
About the service
Sundridge Court Nursing Home is a residential care home providing personal and nursing care for up to 30 people. The service supports older people and younger adults. The care home accommodates 30 people in one adapted building over 2 floors. At the time of our inspection there were 27 people using the service.
People’s experience of using the service and what we found
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
Right Care
People received kind and compassionate care. Staff protected and respected people's privacy and dignity, and they understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
Right Culture
Staff knew and understood people well and were responsive, supporting people to live a quality of life of their choosing wherever possible.
The home was very clean, and people appeared comfortable with staff and care workers. People told us that they were happy with the home. One relative said, “It is a lovely home, it really feels like home, and it is always clean.”
The registered manager had regular meetings with all staff, people and their relatives to gather feedback to drive continuous improvement of the service and care being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 December 2018)
Why we inspected
The inspection was prompted by a review of information we held about the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.