Regents Park Aesthetics

This service is rated as Good overall. This is the first inspection of this service.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Regents Park Aesthetics on 24 July 2023 as part of our inspection programme. Regents Park Aesthetics first registered with CQC in July 2020 and are registered for the regulated activities, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury.

The registered manager is the individual provider and aesthetic nurse practitioner for the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.

The areas where the provider should make improvements are:

• Implement systems to raise an alarm or alert other staff in an emergency.
• Review systems in place for recording next of kin details when registering new patients.
• Review mandatory training to ensure all staff have the knowledge and skills required for their role.
• Continue to work on and develop quality improvement for patients through audits.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care