Hey Baby 4D Tunbridge Wells Also known as David Ashby

This was our first inspection of the service.

We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well.
• The service-controlled infection risk well. Staff assessed risks to women and acted on them.
• Staff provided good care and treatment. They worked well together for the benefit of women and supported them to make decisions about their care and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for their results.
• The service considered the impact a potential failed pregnancy or anomaly finding could have on women and their family.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work.
• Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and families to plan and manage services and all staff were committed to improving services continually.

However:

• The sharps bin was not located within the clinical room and we saw staff transporting sharps to the sharps bin.
• The clinical waste bin situated outside of the clinic was not locked.
• Boxes were stored on the floor of the storeroom. This meant that there was no free access to the floors and shelves for cleaning.
• The service did not have access to interpreters or signers.
• Paper records were stored securely but records were not in order and relevant information was not kept together.
• There were policies and procedures which had not been reviewed or updated.