The Haven Care Home

Updated 27 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors. An Expert by Experience undertook calls to relatives for us. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Haven is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Haven is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with four people who used the service, two relatives and eight members of staff. This included the housekeeper, cook, one senior carer, two carers, the deputy manager and the registered manager. We telephoned nine relatives to gain the views of everyone relevant to the service. We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 27 August 2022

About the service

The Haven Residential Care home is a residential care home providing accommodation and personal care to up to 29 people. The service provides support to older people some of whom are living with dementia. At the time of our inspection there were 26 people using the service.

People’s experience of using this service and what we found

People living at the service were safe as there were systems and processes in place to safeguard them from abuse. The risks to people safety were well managed and there were enough staff safely employed to meet people’s needs.

People’s medicines were managed safely, and staff worked in a way that promoted the prevention of infection. COVID 19 government guidance was followed.

The registered manager had processes in place to learn from adverse events at the service.

People’s care needs were well documented and nationally recognised assessment tools were used to effectively assess people’s needs.

Staff had access to appropriate training for their roles and received support and supervision from the management team.

People’s nutritional and health needs were well managed, and people enjoyed the food at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supporting people did so in a kind and caring way. They respected people and worked to maintain people’s privacy, dignity and independence.

People’s care was delivered in a person-centred way. They were encouraged to join in social activities at the service to reduce the risk of isolation, and their relatives were encouraged to visit them in line with the government guidance on COVID 19.

People’s end of life needs were well managed with their wishes considered and decisions respected.

The provider worked in an open way and people knew who to complain to if they had concerns. The management team were responsive and there were effective quality monitoring processes in place to monitor people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: This service was registered with us on 25 August 2020 and this is the first comprehensive rated inspection of the service.

The last rating for the service under the previous provider was Good, published on 26 June 2019.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.