We carried out a review of the data available to us about Keeva Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Keeva Care, you can give feedback on this service.
Keeva Care is a care agency providing personal care and support to people living in their own homes. At the time of our inspection six people were using the service. Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were happy about the quality of care they or their relative received. Enough staff were employed and available to meet people’s assessed care and support needs. The provider used safe recruitment processes to ensure skilled and experienced staff were employed.
Medicines were managed safely. Where necessary staff administered medicines to people once staff were trained and assessed as competent and safe. Staff maintained medicine administration records of people’s medicines, and these were reviewed and checked for accuracy.
Initial assessments of need and risk assessments clearly detailed how staff would support people safely. These records were routinely updated and reviewed. Any changes in care and support were updated and shared with care workers.
Staff understood the provider's safeguarding procedures, they had completed training on abuse and knew how to report concerns.
The provider had systems in place to monitor the service and the quality of care. The registered manager regularly reviewed staff’s caring skills and their competencies were assessed in line with the provider’s recommendations. People and their relatives were asked for their feedback on the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 1 July 2020 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.