We carried out a review of the data available to us about Laburnum Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Laburnum Lodge, you can give feedback on this service.
About the service
Laburnum Lodge is a residential care home providing personal care to five people at the time of the inspection. The service can support up to six people.
People’s experience of using this service and what we found
People told us they felt safe with staff and living in the service. Safeguarding processes were robust and staff had good knowledge of peoples needs, the risks they might face and how to mitigate those risks. Medicines were managed safely and the safety of the environment was monitored and adapted as needed.
People were supported by kind caring staff who encouraged choices and people to lead the lives they wanted to. People had freedom to choose when they saw family, where they went and make decisions about their daily living.
The service was aware of and understood best practise guidance around support for people with a learning disability and worked with people to remove barriers and reduce social stigma. People had access to healthcare appointments and staff knew how to identify and what to do if a person was becoming unwell.
The service was homely and people were proud of their personalised bedrooms. People were treated with dignity and respect. People were supported to take part in the activity of their choice during the day or in the evening and supported to have social lives. There was a system in place to manage complaints but people and relatives told us there had been no cause to complain.
Staff felt supported by the leadership team who were visible and people knew them well. Quality assurance processes were robust and the service worked towards improving itself based on people’s feedback.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. People had a choice about their living environment and were able to personalise their rooms. Staff enabled people to access specialist health and social care support in the community.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff placed people’s wishes, needs and rights at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 06 July 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 16 September 2017.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture and to provide a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.