Updated 10 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by a single inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care and support to children aged 0-18 years with learning and/or physical disabilities in their own home and in the community.
At the time of the inspection there was no registered manager in place, There was a manager who had been in post since January 2022 and has applied to be the registered manager. This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we received about the service. We asked the registered manager to send us information relating to care planning and risk assessments. We used this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We reviewed one person’s support records. We looked at staff recruitment, supervisions, training and a variety of records relating to the management of the service including policies and procedures and quality assurance management records were also reviewed.
We spoke with one relative. We spoke with the registered manager and one care staff.
After the inspection
We continued to ask for records and seek clarification from the provider to validate evidence found. We looked staff and quality assurance records. We spoke with a representative from a local authority.