Wulvern House

Updated 8 February 2023

Wulvern House provided services to patients with long-term respiratory conditions. The services included home oxygen therapy, sleep diagnostics, continuous positive airway pressure, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and recovery oxygen. All services were contracted by NHS providers.

The service received referrals from health professionals in NHS services for patients who may need to use oxygen. The service assessed referred patients for oxygen use at home, ordered oxygen, provided support and carried out reviews.

Services were provided in people’s homes, through a call centre and at clinics in GP practices, health centres and other NHS premises.

The service has been registered with the Care Quality Commission since February 2014 and is registered to provide the following regulated activities:

• Diagnostic and screening procedures
• Transport services, triage and medical advice provided remotely
• Treatment of disease, disorder, or injury

The service has a registered manager.

We have not inspected this service before.

Updated 8 February 2023

We have not inspected this service before. We rated it as good because: it was safe, effective, caring, responsive and well led.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well, using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The provider did not monitor compliance with the Mental Capacity Act 2005.

Updated 8 February 2023

We have not inspected this service before. We rated it as good because: it was safe, effective, caring, responsive and well led.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well, using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The provider did not monitor compliance with the Mental Capacity Act 2005.