• Care Home
  • Care home

High Peak Residential and Nursing Home

Overall: Good read more about inspection ratings

Main Lane, Culcheth, Warrington, WA3 4AZ (01925) 764081

Provided and run by:
Sanctuary Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 2 March 2023

The inspection We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

High Peak Residential and Nursing Home is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed all the information we held about the service since it registered with the Commission. We also obtained information about the service from the local authority and local safeguarding teams. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection visits

We spoke with 6 people who used the service and two family members about their experience of the care provided. We spoke with 12 members of staff including the registered manager, regional managers, care staff, maintenance staff, administration staff and catering staff.

We looked at a range of records. These included 4 people's records related to their care and support and a variety of people's medicine administration records. We looked at recruitment records for 4 staff members employed since the last inspection. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 2 March 2023

About the service

High Peak Residential and Nursing Home is a care home providing personal care to up to 33 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 25 people using the service.

People's experience of using this service and what we found

High Peak Residential and Nursing Home was an organised and well run service that had an open and transparent culture. The registered manager was clear about how the service should be provided and they led by example.

Staff were caring and treated people with kindness and respect. There was enough staff on duty to meet people's needs. Incidents and accidents were managed safely, the managers took necessary actions to keep people safe and minimise the risk of incidents reoccurring.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately. Medicines were ordered, stored and disposed of safely.

People were supported by staff who completed an induction, received appropriate training and support to enable them to carry out their role safely. There was time for people to have social interaction and staff carried out activities to assist people.

Staff knew how to keep people safe from harm. The provider had systems in place to protect people from the risk of abuse and people told us they felt safe. Risk assessments were completed to help identify and minimise risks people faced. Infection control measures were safe. Steps were taken to learn lessons if things went wrong.

The registered manager provided good leadership and clear direction. Staff felt supported and were confident people received good care. Systems and processes for monitoring quality and safety were effective.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The provider had made a change to their registration since the last inspection. This is the first inspection under the providers new registration. The last rating for this service was good (published 05 December 2018). We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for High Peak Residential and Nursing Home on our website at www.cqc.org.uk.