11 July 2023
During an inspection looking at part of the service
Victoria House is a residential care home providing personal care to up to 22 people. The service provides support and rehabilitation therapies to people with sensory impairment or a physical disability resulting from an acquired brain injury. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
We found the provider had made and sustained improvements since our last inspection. People we spoke with gave positive feedback about the service.
Staff continued to support people well with personal care and activities of daily living. The provider had built multi-disciplinary teams with the necessary specialists to support people with the rehabilitation therapies people needed.
The provider had made the necessary improvements to make sure people would be kept safe in the event of a fire. The provider continued to protect people against other risks, such as risks of abuse or avoidable harm.
The registered manager had made and embedded improvements in how the service was managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 7 July 2022)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Victoria House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.