We carried out a review of the data available to us about Gotton Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gotton Manor, you can give feedback on this service.
Gotton Manor Home is a care home providing personal and nursing care. It is registered to provide care to up to 60 people in two buildings, The Manor House and The Coach House.
At the time of the inspection only The Manor House was occupied. The Coach House was being fully refurbished. Within the Manor House there was a small six bedded area which cared for people living with dementia.
The home specialises in the care of older people. At the time of the inspection there were 26 people living at the home.
People’s experience of using this service and what we found
People were happy with the care and support they received. Comments included, “They look after me very well” and "It is lovely here. Everyone is very nice here."
People were happy with the food and the drink served at the home. Most people received the support they needed with meals. However, some people who were cared for in their rooms, did not receive good staff support to eat well. We have recommended that the provider reviews the deployment of staff at meal-times to ensure everyone has the support and encouragement needed.
People who were living with dementia had limited access to meaningful occupation and social stimulation. We have recommended that the provider ensures staff have suitable training to support them to provide this.
People looked comfortable and relaxed with the staff who cared for them. Staff knew how to recognise, and report concerns about possible abuse. Staff told us they were confident that any concerns would be listened to and action would be taken to keep people safe.
People were cared for by adequate numbers of staff to maintain their safety. Staff were safely recruited which helped to minimise risks to people.
Staff were kind and caring and we saw friendly and respectful interactions throughout the day of inspection. People praised the permanent staff at the home and felt well cared for.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain contact with friends and family. During the COVID-19 pandemic the staff had followed all government guidelines to enable people to keep in touch with people who were important to them.
People had access to some social activities, but some people thought this could be improved. There was a weekly programme of activities and some individual activities. The registered manager told us that now restrictions had been lifted, opportunities for social stimulation would be increased.
People benefitted from a registered manager who was committed to providing high quality person-centred care. They were supported by a provider who had good oversight of audits and action plans. This helped to drive on going improvements to the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Harbour Healthcare Ltd registered this service with us on 7 September 2020 and this is the first inspection.
The last rating for the service, under the previous provider, was Good, published on 22 May 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service since the date of registration to Harbour Healthcare Ltd.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
A new manager had recently been appointed and is in the process of registering with the CQC. They were being supported by the provider’s regional manager.
At the time of inspection, there were 28 people living at the service; 23 in the Coach House and five in the Manor House.
We found the following examples of good practice.
The service had systems in place to ensure people were able to receive a visitor in their bedroom. Visits were pre-arranged which ensured there was time to clean areas in between each visit. Visitors were checked and tested for COVID 19 before being allowed to meet with their loved ones. Prior to restrictions being lifted, families had been able to see their relatives by spending time on the patio, seeing their family member through the patio doors which kept them safe.