We carried out a review of the data available to us about Synergy Complex Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Synergy Complex Care Ltd, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care or the regulated activity of treatment of disease, disorder or injury. This is help with tasks related to personal hygiene and eating and where a nursing need has been identified. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 11 people, only five were receiving a regulated activity.
People’s experience of using this service and what we found
Relatives spoke positively about care and support they received from Synergy Complex Care Limited. Care was person centred and people were asked and involved in how they wanted to be supported. Staff knew people well and ensured their care needs were met.
People were supported by consistent and familiar care staff. There was a good matching process completed as part of the initial assessment to ensure people were matched with the right staff. Staff received a comprehensive induction and ongoing training to enable them to support people safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Staff knew what to report to the office to ensure people were safe. Policies and procedures were in place to guide staff on keeping people safe and the reporting of allegations of abuse.
The registered manager and staff had a good understanding of supporting people safely during the current pandemic. Staff felt supported and valued in their roles.
There had been sufficient personal protective equipment, staff training and regular updates throughout the pandemic. Regular COVID-19 testing was in place for all staff weekly and results were passed to the management team.
Relatives and staff spoke positively about how the service was managed. Systems were in place to monitor the quality of the service. The service had been operating since July 2020 and the provider was in the process of seeking the views of people using the service, relatives, health and social care professionals and the staff through a formal survey.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04/08/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.