Updated 13 February 2024
We undertook an assessment of Helping Hands Hungerford between 22 February to 12 April 2024. Helping Hands Hungerford is a domiciliary care agency providing personal care to people in their own homes. The service supported older people, younger adults, people living with dementia, people with a sensory impairment and people with a physical disability. The service had systems in place to ensure the delivery of safe, effective and person-centred care. There were systems in place to ensure safeguarding concerns were investigated and reported as appropriate. The provider had made improvements. The provider now notified us of significant events and other incidents that happened in the service without delay. There were now systems in place to check the quality of the service, and the registered manager, provider and staff understood their roles. Systems and processes to monitor quality and safety in the service were now established and operated to ensure compliance with legal requirements. However, safe recruitment practices were not always followed. Following the assessment the provider took immediate action to address these shortfalls. The service was well led. The registered manager fostered a culture of learning and maintained close oversight of the service.