Updated 21 December 2022
Thames Skin Clinic is an independent provider of medical services. The service provides face to face and online consultations, physical examinations, dermatology and slimming clinic services as well as some minor surgery. The service provides a broad range of aesthetic services, some of which are not regulated by the Care Quality Commission (CQC), but some services that are, including thread vein removal and treatment of acne and rosacea . This report references only those services that are regulated by CQC. The provider offers consultations and/or treatment to both children and adults, mainly aged 14 and over.
Thames Skin Clinic is based at Thames Skin Clinic, 1-3 Baylis Mews, Twickenham TW1 3HQ. The service is for private fee-paying patients only, the service does not see NHS patients. The provider is registered with the CQC to deliver the regulated activities of Treatment of Disease, Disorder and Injury, Diagnostic and Screening Procedures, Surgical Procedures and Services in Slimming Clinics.
The service website can be accessed through the following link: https://www.thamesskin.co.uk/
The provider primarily provides services to patients in southwest London, with some international patients. The service is self-contained within a single premises, with all patients checking in at reception. The service has five clinical rooms, with a reception foyer, a patient waiting area and two non-clinical rooms used by staff.
The service operates on a Monday, Tuesday and Friday from 9am until 5.30pm, on Wednesdays and Thursdays, 9am to 7.30pm and on Saturdays from 9am to 4.30pm. The service does not provide a service outside of these hours and is closed on Sundays. Surgical procedures and the prescribing of medicines at the service is carried out by the clinical doctor. The service employs an aesthetic therapist, a practice manager and two part time reception staff who oversee appointments and administration for all patients.
How we inspected this service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.