We carried out a review of the data available to us about Helping Hands Christchurch on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Christchurch, you can give feedback on this service.
Helping Hands Christchurch is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting 37 people in Dorset and Hampshire.
People’s experience of using this service and what we found
People, their relatives and staff told us they felt the care and support provided by Helping Hands Christchurch was safe. There were enough staff to provide the care and people were kept informed of last-minute changes or problems by the management team. People told us the staff attended to all their needs and were not rushed.
Safety was important to the service and people had individual risk assessments in place for all their care and support needs. Environmental risk assessments were completed to ensure safety for people and staff. Staff received training in safeguarding and knew how to raise concerns. Medicines were managed safely.
The service and staff ensured people were protected from the risks of avoidable infections by making sure they supplied and wore Personal Protective Equipment (PPE). People were supported by staff who were well trained and regular checks ensured compliance with policies and procedures. People were supported in a variety of ways which enabled them to live safely in their own home. When needed, access to health care services were supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager was confident will all aspects of the Mental Capacity Act 2005 (MCA).
People had personalised care plans which were reflective of their needs. Plans were continually reviewed, and the electronic care planning systems meant changes were immediate. This meant staff were always working with the most up to date information. People and their relatives told us staff were kind and caring. Staff understood the importance of treating people with dignity and respect. Independence was always encouraged; this was confirmed by people who told us staff were keen to keep them as well as they could at home.
People knew how to make a complaint or raise a concern and were confident it would be addressed promptly by the management of the service.
Robust systems to assess the quality of the service meant it was continually learning and developing. Events within the service and the organisation were used to make improvements. There were checks at the provider level with a focus on compliance to ensure the service operated safely. People, their relatives and staff were complimentary about the management of the service. Staff felt empowered and proud to work for Helping Hands Christchurch.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.