Background to this inspection
Updated
22 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
Before this inspection, we looked at the information we already held about the service. This included reviewing notifications we had received from the service. Notifications are information about important events the service is required to send us by law.
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection-
We spoke with four people who use the service and two relatives about their experience of the care provided. We spoke with six staff members, this included care staff and the registered manager.
We examined a range of documents, this included three care plans and multiple medicine administration records, two staff files, and a variety of records relating to the management of the service.
Updated
22 October 2019
About the service
Abicare Services Ltd is a domiciliary care service providing personal care for 46 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were cared for by staff who were recruited safely. Staff were appropriately trained and had skills and experience relevant to their role.
Risks to people’s safety and wellbeing were assessed, recorded and managed effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff respected people’s privacy and dignity; people told us staff always listened to them and respected their wishes.
Staff supported people to be as independent as possible.
People told us they were happy with the care they received, they told us staff were kind and patient when they visited them.
The service was well led. There were appropriate quality assurance systems to ensure the quality and safety of care remained a high standard. Staff told us they felt supported by the registered manager to be able to do their job effectively. The registered manager used quality assurance data and up to date best practice knowledge to drive improvement within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 March 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.