We carried out a review of the data available to us about Raising Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Raising Care Ltd, you can give feedback on this service.
Harlesden is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were two people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely and they knew how to identify and report concerns.
People received person centred care. Their assessments showed they had been involved in the assessment process. Their care files contained meaningful information that identified their abilities and the support required. They told us they were happy with the care they received.
Care workers were knowledgeable about people’s needs. They had completed essential training and we saw from records they were up to date with it. They could describe to us how people liked to be supported.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people’s relatives were aware of.
Quality assurance processes such as audits and spot checks were in place. However, the service is aware quality assurance processes needed to be fully developed to ensure the registered manager has proper oversight of the quality and safety of the care when the service expands. We found the registered manager to be knowledgeable about issues and priorities relating to the quality and future of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18/08/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection scheduling.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.