Rosewood Manor

Updated 23 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 10 February 2022 and was announced. We gave the service 48 hours notice of the inspection.

Updated 23 February 2022

About the service

Rosewood Manor is a residential care home providing personal care to 32 people aged 65 and over at the time of the inspection. The service can support up to 70 people.

People’s experience of using this service and what we found

People said they felt safe. Staff understood their responsibilities to protect people from abuse and avoidable harm. People received their medicines in a safe way and in the way they preferred.

Infection prevention and control policies and procedures and national guidance were followed. The service was clean and hygienic, and people were protected from the risk of infection.

Staffing numbers had recently increased, and staff deployment had improved to ensure increased support and supervision for people who required it.

Staff received the training and support they required to meet people’s needs. They felt supported by their managers and colleagues.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and motivated to provide person centred care. Staff had time to spend with people and supported people to make choices and be as independent as possible.

People had access to a range of activities and were supported to maintain important relationships and follow their interests and hobbies.

Lessons were learnt when things went wrong and changes were made to reduce further risk and improve the quality of care and support.

Systems and processes to monitor the quality of the service were robust and identified risk and areas for improvement. People were consulted and involved in the day to day running of the service. People’s equality and diversity needs were considered and respected.

Staff and managers had a shared vision and person-centred approach. Staff were supported and said their managers were accessible, approachable and open.

The provider worked in partnership with other professionals and followed best practice guidance within the sector.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 January 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing and management of risk. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rosewood Manor on our website at www.cqc.org.uk.