We carried out a review of the data available to us about FÉ Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FÉ Care, you can give feedback on this service.
At the time of the inspection 17 people were receiving personal care from the service.
People’s experience of using this service and what we found
Systems were in place to protect people using the service from the risk of abuse. Staff had received safeguarding training and knew how to recognise and report any safeguarding concerns.
People were supported with taking positive risks and encouraged to be as independent as possible in managing their own risks.
Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.
People were protected from the risk of infection. The provider had systems in place to reduce the risks of the transmission of COVID-19.
There were enough staff available to meet people’s needs. Staff received regular training, supervision and support to ensure people’s needs were met.
Systems were in place to respond to, record and monitor accidents and incidents. Reviews were undertaken to learn from incidents and reduce the risk of recurrence.
People's needs were assessed prior to the service commencing their care packages.
People were supported to maintain a healthy balanced diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service worked in partnership with health care professionals. People were supported to access community health care services as and when required.
People were involved in the planning of their care and regular reviews. Care plans detailed people’s likes, dislikes, choices, decisions and communication needs.
Systems were in place to support effective communication. Staff respected people’s privacy and dignity.
Systems were in place to respond to any complaints, in line with the providers policy and procedure.
People using the service and their relatives had good relationships with the registered manager and the staff team.
The registered manager and provider maintained effective oversight of the safety and quality of the service and worked in partnership with other professionals to ensure people’s needs were continuously met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 21/08/2020 and this is the first inspection.
Why we inspected
This was a planned inspection since the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.