Pentland Close

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The person was supported by staff that knew them well. Staff supported the person to access education and health and were actively involved in working with professionals.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The person experienced encouragement from staff in involving them in their day-to-day care. A relative told us the services advocated well on behalf of their loved one. They attended meetings to stress the educational services they required, communicated well with their schools and pushed for health appointments which had led to improvements in the person’s well-being.

Staff told us the person had access to education, health and regularly went out both locally and further afield. They spoke about attendance at annual health checks and medicines reviews were completed. Staff told us, “If [person] needs anything then they are supported with that. They are now able to tell us if they have any pain and we would call the GP. We communicate with the school and family.”

Although processes were in place to ensure the person was supported to have access for their education and health needs, their health records did not have a comprehensive overview of the appointments nor their health needs. There were established communication systems in place with the school to ensure consistency with the person’s support. Staff were aware of the person’s enjoyments of using public transport and supported them with this regularly. Health care services were involved in supporting the person’s needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.