Archived: The Horizon New Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

This was a new service and was still in its infancy. The management team were very much involved in the delivery of care and supporting people. They had advocated for a person where shared housing was not suitable and not meeting their needs. The provider worked with the local authority to set up a new housing arrangement enabling the person to live on their own with a 24-hour care package in place.

Staff knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Staff knew what to report to the office to ensure people were safe. Policies and procedures were in place to guide staff on keeping people safe and how to report allegations of abuse.

Staff felt supported in their roles. Regular team meetings were taking place providing staff with updates and a forum to share their views of the service. Staff had completed an induction and training relevant to their role. Further face to face training was being explored to support people that may be distressed or angry in addition to the online training they had completed.

The provider was planning to send out an annual survey to people, relatives, staff and health and social care professionals. Informal telephone contact had been made by the new manager to people using the service. Moving forward they recognised these needed to be formalised and recorded including routine spot checks of staff.

Recruitment of staff was ongoing to meet the needs of existing people receiving a service and for future new clients. Retention of staff during the pandemic had been difficult and regular and familiar agency were used to support people living in the supported housing and outreach service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care was planned with the person and tailored to their individual needs.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

People were consulted about how they wanted to be supported and care was planned with the person. Staff supported people with their goals and aspirations to live the life they aspired to enabling people to live in their own homes or shared housing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16/09/2020 and this is the first inspection.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.