Woodside

Updated 17 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was conducted by 2 inspectors.

Service and service type

Woodside is a residential service providing nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Woodside is a service without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service, such as details about incidents the provider must notify CQC about, for example incidents of abuse. We reviewed all other information sent to us from stakeholders such as the local authority and members of the public. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people using the service about their experience of the care provided. We spoke with 8 staff members including the registered manager. We looked at 3 care records and 2 medicine records. We looked at 3 staff files regarding recruitment. We also looked at quality monitoring records relating to the management of the service, such as audits and service improvement plans.

Updated 17 November 2022

Summary

Woodside is a residential service which provides support and rehabilitation for up to 5 young people with complex mental health needs. At the time of the inspection there were 5 young people being supported at the service.

People’s experience of using this service and what we found

People were safe. Staff received safeguarding training and understood the safeguarding process. The environment and equipment were well maintained, however during the inspection we found fire doors wedged open.

Staff were up to date with mandatory training however, there was limited specialist training. People were supported to access healthcare services. Capacity to consent was documented in peoples care records.

People were supported and encouraged to be as independent as possible. Staff had developed positive relationships with people, and we observed a good rapport between staff and people. People spoke positively about the care received from staff.

People were supported to express their views about all aspects of their life, and this was evidenced in the care plans. Care plans were person centred. People's likes, dislikes, needs and preferences were all recorded. There was evidence people and relatives were involved in care planning.

The registered manager demonstrated they knew the needs of the service and what areas needed improvement. The audit procedures had been followed by the registered manager. We saw action plans were developed following audits to ensure improvement. Staff described the service as a positive person-centred culture, and we saw evidence the provider engaged with staff through various team meetings and supervisions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 September 2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to high notifications of incidents received. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe sections of the full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We have made recommendations about staff specialist training.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.