The Care Quality Commission
  • Hospital
  • Independent hospital

Optical Express, Dartford Clinic

Overall: Good read more about inspection ratings

Ground Floor, North Wing, Riverbridge House, Crossways Business Park, Dartford, DA2 6QH

Provided and run by:
Optical Express (Gyle) Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Optical Express, Dartford Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Optical Express, Dartford Clinic, you can give feedback on this service.

19 April 2022

During a routine inspection

We rated it as good because:

  • Staff followed protocols for infection prevention and control. We saw that staff washed their hands and cleaned equipment thoroughly. Waste was managed safely.
  • Staff knew how to report incidents and safeguarding concerns. Incidents were investigated thoroughly.
  • There were systems to ensure that lasers were used safely. The environment was designed and maintained for the use of lasers. Staff were trained to operate lasers. Staff were aware of protocols for safe use of lasers and followed these consistently.
  • Staff were supported to maintain up to date clinical skills and competencies. Staff participated in appraisals and competency checks.
  • Staff understood and complied with the Mental Capacity Act 2005. Patient consent was checked at every stage of the patient journey.
  • The service offered flexibility around appointment times, dates and locations. There was no waiting list for surgery. Surgery was rarely cancelled.
  • Interpreter services were available for patients whose first language was not their first language and for patients who used sign language to communicate.
  • Governance and performance management arrangements were proactively reviewed and reflected current best practice.
  • Staff understood the service’s vision and values, and how to apply them in their work.
  • The service engaged well with patients and staff to plan, manage and continually improve services.

However:

  • The service did not always store staff and patient files securely in line with national guidance. Staff files were kept in a filing cabinet in the manager’s office which was left unlocked, therefore easily accessible to unauthorised persons.
  • The resuscitation trolley checks were not completed regularly and there was an out of date item stored on the trolley.
  • We found the medicines cupboard used to stored eye drops was not always locked and the key was left in the lock.
  • We found boxes stored on the floor in the storeroom. This meant it was difficult to adequately clean the floors.