We carried out a review of the data available to us about Denise Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Denise Care Limited, you can give feedback on this service.
Denise Care Limited provides personal care for people in their own homes, most of whom were older people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was providing personal care to four people.
People’s experience of using this service and what we found
Family members told us people were supported safely. Due to communication difficulties, we were unable to speak directly to people. Family members consistently shared positive feedback about the care their loved ones received. Staff demonstrated an understanding of safeguarding processes and relatives were confident they could report any concerns to the registered manager.
People’s specific risks had been assessed and managed safely. People were supported by staff who understood their needs and could access essential information to keep people safe. This was monitored by the registered manager and provider. People received support from staff who were recruited and inducted safely this included shadow working with the registered manager. People were supported to take medicines safely; staff were trained and the provider had systems in place which monitored this. Infection risks to people were assessed and relatives told us staff wore PPE to keep people safe.
Relatives confirmed peoples care and treatment was assessed holistically, support was effective and promoted a good quality of life. People were supported by staff who had the knowledge and skills relevant to their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives shared their views on the experience of people and told us staff were kind and caring and focussed on the individual. People and relatives were encouraged to feedback their views of the care.
People received support which was personalised and care plans provided evidence of how peoples choices had been incorporated in their support. Relatives were confident they could raise concerns with the registered manager.
People were supported by a service which demonstrated and promoted a person-centred culture and leaders consistently demonstrated this ethos. Quality assurance systems were in place and ensured people received good quality support. People benefitted from a service whose open partnership working was clearly visible in their everyday work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 09/09/2020 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.