We carried out a review of the data available to us about Malborn Teroan House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Malborn Teroan House, you can give feedback on this service.
Malborn Teroan House is a residential care home providing accommodation for people who need personal or nursing care. Six people, aged 18 and over, were supported at the time of the inspection. The service can support up to six people, and consisted of two 3-bed, semi-detached, houses on the same site. The service specialised in caring for people who had mental health support needs or issues relating to the misuse of drugs or alcohol.
People’s experience of using this service and what we found
People told us they felt safe living in the service. Staff received training and knew how to report any safeguarding concerns. The environment was homely, clean, safe and well maintained.
People were supported by enough trained and experienced staff to meet their care needs. Staffing levels were flexible if people’s needs increased. When incidents occurred the care team identified any lessons to be learned to reduce the likelihood of recurrence.
People had comprehensive care plans in place which staff understood and followed. This meant people received consistent support. Advice from internal and external health care specialists was also obtained for people if required.
People were supported to maintain, and increase, their independent living skills. The service had been successful in supporting some people to move into other, less intensively supported, living situations. Any restrictions placed on people were all appropriately authorised, recorded, and monitored.
People were supported, by staff, with kindness and their dignity and privacy was respected. Important links with families were maintained where appropriate.
People were involved in developing and reviewing their own care and support plans; and deciding what outcomes they wanted to achieve from the care they received.
The service was well-led by a registered manager based on site. Staff told us they felt well supported. The provider’s monitoring processes ensured the service maintained quality standards. Feedback received from external professionals, about the service, was wholly positive.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 September 2020 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection to assess how the service was operating and to rate the service in respect of the Safe, Effective, Caring, Responsive and Well-led key questions.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.