We carried out an announced comprehensive inspection at Moseley Medical Centre between 7 December 2022 and 13 December 2022. Overall, the practice is rated as good.
The ratings for each key question are as follows.
Safe - good
Effective - requires improvement
Caring - good
Responsive - good
Well-led - good
The practice has not previously been inspected under the current provider which registered with CQC in September 2020.
Why we carried out this inspection
We carried out this inspection to rate the service as a new provider.
How we carried out the inspection
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A shorter site visit.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm. This included safeguarding systems, premises checks, infection prevention and control and clinical information.
- The practice had effective systems in place for the safe management of medicines with appropriate follow up arrangements in place.
- Systems were in place to support the practice to learn and make improvements when incidents occurred.
- Patients received effective care and treatment that met their needs. Our review of clinical records found appropriate follow up of patients with or at risk of long-term conditions.
- The practice had undertaken various events to support some of their most vulnerable patients including those with poor mental health.
- However, uptake of child immunisations and cervical cancer screening was significantly below national targets.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way. The practice scored higher than local and national averages for questions about access.
- The practice had taken action to understand access issues in particular among their older population and had made changes to improve the access to services.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Maintain records for all recommended staff immunisations and carry out risk assessments as appropriate.
- Improve the uptake of child immunisation and cancer screening programmes.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services