8 June 2023
During a routine inspection
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Angel Support Living (UK) Limited is a supported living service providing personal care to people with mental health needs and people with a learning disability. At the time of the inspection, the service consisted of several supported living settings located in and around London.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the registered manager reported 32 people were using the service, out of whom 4 people received personal care.
People’s experience of using this service and what we found
Right Support:
Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
People were supported by staff to pursue their interests.
Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines in a safe way and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff also promoted equality and diversity in their support for people.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff and people cooperated to assess risks people might face.
People’s care and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.
Right Culture:
People received good quality care and support because staff were trained and received appropriate support from their managers. Managers and staff created and open and inclusive culture.
Staff knew and understood people well and were responsive to their individual needs. People and those important to them, including advocates, were involved in planning their care.
Managers evaluated the quality of support provided to people, involving the person and those important to them. Managers sought support from other agencies to support people achieve good outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.