We carried out a review of the data available to us about SureCare Calderdale and Kirklees on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Calderdale and Kirklees, you can give feedback on this service.
SureCare Calderdale and Kirklees is a domiciliary care agency. It provides personal care to people living in their own homes and flats. At the time of our inspection they were supporting 34 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
There were safe systems of recruitment in place. There were enough staff available to meet people’s needs. Medicines were managed safely. Staff received safeguarding training and knew what to do if they thought someone was at risk. Risks to people and the environment in which they received their care were identified and well managed. People’s needs were assessed, and clear risk assessments were in place to guide staff.
Everybody we spoke with said they, or their relative, felt safe. One person who used the service said, “I am very happy and feel safe with my carers.” A relative said, “They are on time and have never let us down there have been no missed calls.”
Accidents and incidents were managed well, and people’s relatives told us they were kept informed, where appropriate, of any concerns about their family member.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.
People’s care needs were assessed and person centred care plans developed. People and their relatives told us they were involved in this process. Staff said the training they received supported them in their roles.
Most people spoke very positively about the care they received and felt staff were respectful and kind. One person said, “The carers are like family to me, they are the best of the best, they really treat me well”.
People’s communication needs were met. people told us about staff supported them to access healthcare professionals when needed.
People said the service was well led. We found systems to assess, monitor and improve the service were established and effective. Complaints were well managed. The provider had good oversight of the service and demonstrated passion and commitment to the continued development of the service
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The service was registered with us on 29 September 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.