CHS UK Medical Ltd Also known as CHS UK Medical Ltd Trading From Zenith Cosmetic Clinics

Updated 17 November 2023

The service carries out diagnostic ultrasound scans for adults and children, both male and female, using their own dedicated ultrasound scanner. It also provides consultation and services for examination and treatment of musculoskeletal (MSK) disorders including ultrasound guided joint and tendon injections with reporting. In addition, the service also refer service users for MRI scanning to various centres. After receiving these scans the service reports them for diagnostic purposes, including advice on further management of their condition.

The service employs 2 consultants. One of the consultants was assigned as the service manager, registered manager and nominated individual.

The service has been registered with the CQC since November 2022 to undertake the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures.

The service carried out 28 ultrasound scanning procedures between September 2022 and September 2023. It has also reported on 73 MRI scans within the same period.

We have not previously inspected this service.

Updated 17 November 2023

We have not previously rated this service. We rated it as requires improvement because:

• Staff did not always record risks to service users, act on them and keep good care records. The service did not always manage safety incidents well and in accordance with their policies. Staff did not always collect safety information and use it to improve the service.
• Leaders did not always run services well. Information and governance systems were not always reliable and did not support staff to develop their skills. Staff were not always clear about their roles and accountabilities which impacted on their commitment to improve services continually. Service policies needed to be reviewed to match the specific needs of the service.

However:

• The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse.
• Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their treatment. They provided emotional support to service users, their families and loved ones.
• The service planned care to meet the needs of their customers. People could access the service when they needed it and did not have to wait for their results.
• Staff understood the services’ vision and values and how to apply them in their work. The service was focused on the needs of the service users receiving care. The service engaged well with service users to plan and manage services

Updated 17 November 2023

We rated this service as requires improvement overall because we rated safe and well led as requires improvement. We rated caring and responsive as good. We do not rate the effective domain in diagnostic and screening services.

See the summary above for details.